Credit Card payment failure/or declined :- see below
We are not informed why by your card company we only receive an accepted or declined answer, some of the most common reasons however are as follows:-
1) Card holder address does not match address registered with card.
2) Mis-typed number or date.
3) Card not validated.
4) Card out of date
Please check the details you entered for errors. In order for your transaction to be completed please choose one of the following options:-
1) Request card payment link again.
3) Print your order confirmation and send in the post with a cheque.
4) Pay via paypal - making your payment to sales@onestopcandleshop.co.uk.
5) Make your order again on the website do not forget to tell us in the
comments box that it is to replace an existing order
Options 1 – 2 can be done using the flexible payment options on our website under Company Information, or Making a new order via the website (state that your order supercedes your first order in the comments box on order submission). Or Phone in with your card details.
Orders will be kept on file until payment is received.
If you need any further information or help please do not hesitate to contact us.
Regards
Customer Services
Northern Lights
Email sales@onestopcandleshop.co.uk
Website: www.onestopcandleshop.co.uk
